Data We Collect
When you use FlowSyniq, we collect the following categories of information to provide and improve our services:
| Category | Examples | Purpose |
|---|---|---|
| Account Data | Name, email, company, job title | Registration & authentication |
| Usage Telemetry | Feature usage, session duration, clicks | Product improvement |
| Outreach Logs | Email/SMS/call logs, pipeline events | Analytics & reporting |
| Technical Data | IP address, browser, device metadata | Security & fraud prevention |
| Billing Data | Payment method, subscription details | Processed via Stripe (PCI-DSS) |
How We Use Your Data
FlowSyniq processes your data strictly for the following purposes:
- Delivering, maintaining, and improving the FlowSyniq platform and its features.
- Sending transactional communications (invoices, security alerts, service updates).
- Processing billing and subscription management via Stripe.
- Generating anonymized, aggregated product analytics to guide development decisions.
- Complying with legal obligations and responding to lawful government requests.
✔ Our Data Promise
We do not sell, rent, or trade your personal data to third parties. Your data is never used for advertising or shared with data brokers.
Data Storage & Security
FlowSyniq employs enterprise-grade security controls to protect your data at every layer:
- Encryption at rest: AES-256 encryption for all stored data.
- Encryption in transit: TLS 1.3 for all data transmissions.
- Access controls: Role-based access with audit logging.
- Regular testing: Scheduled penetration testing and vulnerability assessments.
- Incident response: Documented breach response protocol with 72-hour notification commitment.
Cookies & Tracking
FlowSyniq uses cookies and similar tracking technologies to operate and improve our platform. We categorize cookies as follows:
- Essential Cookies: Required for session authentication and core platform functionality. Cannot be disabled.
- Analytics Cookies: Used to understand how users interact with our platform (e.g., page views, conversion funnels). Optional — you may opt out via our cookie preference center.
- Marketing Cookies: Used for retargeting and campaign attribution. Optional and consent-gated.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data (“right to be forgotten”).
- Right to Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests.
Submit a Request
To exercise any of your data rights, contact us at privacy@flowsyniq.com. We respond to all verified requests within 30 calendar days.